Shipping Policy
Shipping Policy
This Shipping Policy applies to all orders, sample requests and OEM/ODM shipments of our Full Body Tracker & VR Motion Capture Sensor Kits placed through our website. By placing an order, you agree to the terms below.
1. Order Processing
After receiving your payment or confirmed order sheet, we will arrange production and shipment.
- Standard processing time: [3–7 business days] for in‑stock items / samples
- Custom OEM & ODM orders: Lead time will be confirmed separately in your quotation or contract
- We will send you tracking information once the goods are dispatched.
2. Shipping Methods & Transit Time
We offer multiple shipping options including express courier, air freight and sea freight, based on order volume and your request.
All transit times are **estimated only** and start from the date of dispatch. We do not guarantee delivery dates.
Factors such as customs inspection, carrier schedule adjustments, weather, pandemic and force majeure may cause delays, for which we are not liable.
3. Customs, Duties, Taxes & Import Fees (Important)
All international shipments are sent on a **Delivered Duty Unpaid (DDU)** basis.
The buyer is responsible for all import duties, VAT, GST, customs clearance fees, brokerage charges and any other local taxes levied by the destination country.
- Product price and shipping cost quoted by us do NOT include these import-related charges.
- We have no control over customs assessment, and we cannot pre-calculate or cover these fees for you.
- It is your obligation to check your local import regulations, restrictions and tax rates before ordering.
- If the package is held, returned or abandoned by customs due to unpaid duties, all related extra freight, return charges and losses shall be borne by the buyer.
We also provide a tax-free shipping option for USA or most EU countries. Please note that this shipping service has an estimated transit time of approximately 18 days-20days, and you shall select the corresponding shipping method at checkout.
If you opt for express shipping, you are required to provide your valid VAT number and advise us of your preferred declared value for the order. This information will allow us to proceed with your shipment promptly.
We could declare as your request. Please be advised that we do not guarantee duty exemption for tax-free shipments, as customs inspection and clearance rules vary by destination country.
4. Shipment Address
Please double-check your shipping address, contact name and contact number before confirming the order.
We are not responsible for non‑delivery or misdelivery caused by incorrect or incomplete address information provided by you.
5. Package Damage & Loss
- Once the parcel is marked as delivered by the carrier, the risk of loss or damage transfers to the buyer.
- If you receive a visibly damaged package, please take photos and videos before signing for it and contact us immediately. We will assist you to file a claim with the logistics provider.
- Claims for loss or damage must be submitted within [7 calendar days] after delivery.
6. Restricted Import
You are responsible to confirm that our VR tracking hardware can be legally imported into your country. We are not liable for confiscation, seizure or destruction by local customs authorities.
7. Partial Shipment
We reserve the right to arrange partial shipment for large OEM orders.
8. Contact Us for Shipping Questions
If you have any questions about shipping, delivery or customs matters, please reach out to:
Email: SlimeVR@163.com
WhatsApp: 0086 19925132175