After-Sales Service

Thank you for choosing SlimeTrack motion tracking products. We are committed to providing standardized after-sales support and reliable technical services for all our customers, including end users, dealers and bulk/OEM clients.

Warranty Coverage
Our standard warranty covers manufacturing defects in hardware for a specified period from the date of delivery.
The warranty applies to assembled motion trackers, PCB modules and factory-tested accessories.

This warranty **does NOT cover**:
- Damage caused by improper installation, incorrect calibration or unauthorized firmware modification
- Physical damage, water ingress, dropping or overvoltage burnout
- Consumable parts such as straps, adhesive tapes and charging cables under normal wear and tear
- Products purchased from unauthorized resellers

Support Channels
For technical assistance, warranty claims or RMA requests, please contact our service team:
Email: slimevr@163.com

When submitting a support ticket, kindly provide:
- Order number / invoice
- Product model & quantity
- Detailed description of the issue
- Photos or short videos showing the fault
- Your contact information

RMA Process
1. Submit your RMA request via email with required supporting materials
2. Our team will review your case and send RMA approval & return instructions within 2–3 business days
3. Return goods following the provided shipping guideline
4. Inspection will be conducted upon receipt. For confirmed defective items, we will arrange repair or replacement accordingly.

Technical Support
We provide guidance for product pairing, calibration, SlimeVR-compatible server setup and basic troubleshooting.
Custom firmware, special parameter tuning and OEM project technical support are available for qualified bulk and OEM partners.

Notes
Repair, replacement and turnaround time are subject to stock status and inspection results.
Shipping costs for returned items shall be confirmed separately during RMA review.

If you have any questions, please do not hesitate to contact our after-sales team by email: slimevr@163.com